By using our services you agree to our terms, data and privacy policies

Mekong Kayaks Privacy Policy

Like safety, at Mekong Kayaks we take your privacy very seriously. We try and ensure that we communicate with you in the clearest way possible. Please read this Policy carefully, it will assist you in making informed decisions about sharing your personal information with us.

By accessing the Mekong Kayaks website you consent to the terms of this policy and agree to be bound by it.

Mekong Kayaks and our agency partners may collect your personal information, when making a booking, signing up for regular updates and promotions, or visiting our social media pages.

This data can include personal or company information, and may include information such as the individual’s name, company name, email address, telephone number, address, etc. Mekong Kayaks does not collect or store your credit card details.

You can always choose not to provide your personal information to Mekong Kayaks, but that may mean that we are unable to provide you with our full scope of services.


Mekong Kayaks may receive personal information from you about others

Mekong Kayaks may also collect information from you about someone else if you are planning on booking a tour on their behalf. If you provide Mekong Kayaks with personal information about someone else, you must ensure that you are authorized to disclose that information to Mekong Kayaks.

This means that you must take reasonable steps to ensure the individual concerned is aware of and/or consents to the various matters detailed in this Policy, including the fact that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual’s right to obtain access to that information, Mekong Kayak’s identity, and how to contact Mekong Kayaks. This also includes that you have informed them and they’ve agreed to our Liability Waiver and Terms and Conditions of travel.


Mekong Kayaks collects, holds, and uses your personal information for limited purposes

Mekong Kayaks collects your personal information so that we can provide you with the advertised services and any related services you may request. This may be to:
•    communicate with you
•    verify your identity
•    administer our services
•    notify you of new or changed services offered in relation to our offering
•    carry out marketing activities relating to our offering
•    assist with the resolution of any support issues
•    comply with laws and regulations in specific country jurisdictions

Mekong Kayaks will never sell your personal information.

By using our services, you consent to your personal information being collected, held and used in this way and for any other use you authorize. It is your responsibility to keep your password safe. You should notify us as soon as possible if you become aware of any misuse of your password, and immediately change it.


Mekong Kayaks reserves the right to use photographs taken on the tour for publicity purposes

By participating in or attending any Mekong Kayaks tour, whether on or off the water, you consent to the use of any photographs, film, or video taken of you for publicity, promotion, websites, or any other use, and expressly waive any right of privacy, compensation, copyright, or any other ownership rights, unless we are informed by email before the tour starts.


Mekong Kayaks holds your personal information on servers located in NZ

Mekong Kayaks is committed to protecting the security of your personal information and we take all reasonable precautions to protect it from unauthorized access, modification or disclosure. The servers are located in New Zealand and are subject to New Zealand’s strict Privacy laws.

Transmission of personal information over the Internet is at your own risk and you should only enter, or instruct the entering of, personal information to our web site within a secure environment. N.B. Many internet shops in S. E. Asia are NOT secure and you should not use them to conduct financial transactions.


Mekong Kayaks does not store your credit card details

If you choose to pay for our services by credit card, your credit card details are not stored by us and cannot be accessed by Mekong Kayaks’ staff.


You may request access to your personal information

It is your responsibility to ensure that the personal information you provide to us is accurate, and up-to-date. You may request access to the information we hold about you, or request that we update or correct any personal information we hold about you, by sending your request in writing to us at


You can opt-out of any email communications at any time

Please visit our Unsubscribe page to remove yourself from our communications that you may have signed up for.


This policy may be updated from time to time

Mekong Kayaks reserves the right to change this policy at any time, and any amended policy is effective upon posting to this website. Your continued use of our web site is deemed acceptance of any amended policy.

Last updated: April 2014